Privacy Policy
Last updated: August 17, 2025
Your Privacy Matters
At Orso, we're committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information. This policy explains our practices.
Transparency
We're clear about what data we collect and how we use it. You have full control over your information and can access, modify, or delete it anytime.
Security First
Your data is protected with industry-standard encryption and security measures. We never sell your personal information to third parties.
Data Control
You own your data. Export it anytime, delete your account, or request data removal. We're here to help you maintain control.
Smart Notifications
Choose exactly how and when you want to be notified. Customize your preferences to stay informed without being overwhelmed.
1. Information We Collect
Account Information
Name, email address, phone number, and profile information you provide when creating an account or updating your profile.
Property Information
Property details, addresses, photos, and documents you upload to manage your second home.
Usage Data
How you interact with our service, including features used, pages visited, and preferences you set.
Technical Information
Device information, IP address, browser type, and other technical data necessary for service operation and security.
2. How We Use Your Information
Service Delivery: To provide and maintain our property management services
Communication: To send you important updates, notifications, and support messages
Improvement: To analyze usage patterns and improve our service features
Security: To protect against fraud, abuse, and security threats
Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
With your consent: When you explicitly authorize us to share specific information
Service providers: With trusted partners who help us operate our service (under strict confidentiality agreements)
Legal requirements: When required by law or to protect our rights and safety
Business transfers: In connection with a merger, acquisition, or sale of assets (with notice)
4. Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Regular Audits
We regularly audit our security practices and update our measures as needed.
Incident Response
We have procedures in place to quickly respond to and resolve security incidents.
5. Your Rights
Access & Portability
Request a copy of your data or export it in a machine-readable format.
Correction
Update or correct inaccurate information in your account.
Deletion
Delete your account and all associated data permanently.
Preferences
Control your communication preferences and notification settings.
6. Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we remove your data within 30 days, except where we're required to retain it for legal or security purposes.
7. Cookies & Tracking
We use essential cookies to make our service work and optional cookies to improve your experience. You can control cookie preferences in your browser settings. We do not use tracking cookies for advertising purposes.
8. Children's Privacy
Orso is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes via email or through our service. Your continued use of Orso after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at hey@orso.house. We're committed to addressing your concerns promptly and transparently.